FAQ's

When can I expect to receive my order?

Your order will be delivered within 3-5 business days following the order confirmation. Additional business days may be required for delivery during peak selling periods.

Can I return my item? If so, how?

If you have any problem please send us an email on service@sassyzoey.com

How long does it take for my store refund to be credited? 

Once we receive your mailed return in store, we’ll process your credit immediately. If you’ve provided us with an email address, we’ll email you once your return has been received and your credit has been processed. 

Note: Your credited refund may take a few days to reflect on your account, depending on your bank’s processing time.

What if I had an issue with my delivery? 

Have an issue with your delivery? Please let us know, within 7 days of the delivery date represented in your tracking information, if you did not receive your merchandise, or if you are missing merchandise. If you do not report this within 7 days, we cannot issue you a refund.